AOL and POP Problems

Has anyone experienced problems when customers try to use AOL to connect via POP to their e-mail accounts on your server? One of my customers is very frustrated because their e-mail, especially with attachments, seems to always delayed by many hours when they send from home using their AOL account. They're POPing in throught Outlook.

I'm using Vircom's Vopmail e-mail server and haven't had any other problems before this. Everything I've checked leads me to believe AOL is the culprit, but I've got to convince the customer of that.

Also, they seem to be having trouble receiving e-mail from some customers and not others. I checked their DNS (which is hosted by eNom) and found out their MX record was not set. I'm guessing this could be the root of that problem.

Any ideas?

Thanks in advance,
Tony

 

 

 

 

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