SiteSpeed Meter

I have a customer who told me my site's too slow, that the Ping results are like 40ms, which is bad compared to those that are 0ms. He did the ping tests here:

http://webservices.cnet.com/Ping/

How reliable are these results and is my customer justified in saying my site is slow? I'm on VenturesOnline's network btw.

 

 

 

 

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