Reseller / Cpanel migration failure
I have a really urgent problem.
I signed up for a new WHM/CPanel reseller account, and want to transfer my sites from an existing reseller account (also WHM/CPanel) with a new (very well-known & positiviely-reviewed) provider.
(I'm moving because the new host offers services my existing host doesn't.)
Now, I have moved a reseller account from one WHM/CPanel host to another before without any issues.
But this time - moving from my current host to the new account - it doesn't work.
This is the error my *new* host got when transferring one of my clients' accounts:
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/scripts/restorepkg /home/migrate/backup-10.27.2009_06-42-18_abiaheno.tar.gz
Using backup archive
cPanel restorepkg 2
cPanel user: abiaheno
Force Mode: no
Reseller Privs Restore: yes
Searching /home/migrate....
Found backup-10.27.2009_06-42-18_abiaheno.tar.gz !
Extracting tarball...................
Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/migrate/cprestore loaded backup-10.27.2009_06-42-18_abiaheno/cp/abiaheno)?
checked 6 files.....
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They told me to ask my current host to fix whatever's wrong. I did so, and his response was, (paraphrasing) "I'll submit a bug report to CPanel, but it will take quite a while for us to get an answer, and we backup and restore websites every day so I don't think there's a problem."
I'm very frustrated, and desperate to get this migration done. I've notified my own hosting clients that a move is imminent, and they are all holding off on updating their own sites until the migration is done. This was all supposed to be done yesterday, so I'm getting so anxious and think I'm losing credibility with my clients every moment.
Anyway, my question is, does anyone have experience with this type of issue, and what can cause the error mentioned above?
Thanks so much.
all best,
Denise
