Interland.Com Is Screwing Us OVER! (Read)

We've been having problems with them for months and months. They switched us to another server and put us back to the old one.

Please Read carefully at why THEY ARE SHUTTING DOWN our Site. Let me know if this is true or fair?

My doing. We use Miva Merchant. I have added a autorefresh=0 to go to http://www.domain.etc/miva/merchant.mv which is fair. I am not causing any harm am I? If they go to ./index.htm they see a blank page. Should I add a "enter" button. It's annoying. Why not auto-forward. I've seen 100s of sites that do that. Major ones out there that use miva as well do the same.

Here is the letter they gave us.


>
> From: <Support@Interland.com>
> Date: 2002/05/20 Mon PM 01:31:45 EDT
> To: <webmaster@xxxxxxxxxx.etc>
> Subject: Interland Customer Support for Ticket#: 109xxxx(Web/Web site
> down)
>
> Dear name,
>
> Your ticket number for the issue regarding Web site down is 109xxx.
> Please refer to this ticket number in any future correspondence
> regarding this issue.
>
> Issue history on ticket:
> 5/20/2002 11:45:40 AM - Yemi Thompson - Mr. Shaw called because his
> site is not accessible by IP or domain name. He gets a plain white
> screen.
>
> Solution history on ticket:
> 5/20/2002 1:45:42 PM - Russ Matthews - Mr Shaw,
>
> As per our conversation, the reason that your site is suffering from continuing Miva problems is that the index page for zeehoo.com redirects directly into your Miva shopping cart. As previously stated by our server administrators, this is adversely affecting not only your shopping cart and site but the entire server as well. We must ask that you change your index page so that it does not route directly into the Miva cart or else our Abuse Department will have to take action as per our System Resource policy. If you have any questions, please feel free to contact Technical Support again.
>
> Thank you and have a nice day.
>
> Russ Matthews
> Team Lead, SSL Support
>
> To check the status of a support ticket, or to create a new one, log
> on to the Online Technical Support ticketing system at
> http://support.interland.com.
>
> In order to help us provide you with the best customer support
> possible, please feel free to comment on your experience at
> http://support.interland.com/PublicR...ck/defaultFeed
> back.asp
>
> Thank you for choosing Interland!
>
>
> Receive an Interland credit of up to $400 for referring a new
> customer! For details, visit http://www.interland.com/reseller250.asp.
>
> Interland wants to ensure that your support issue has been resolved.
> If you believe that it needs further attention, please click the link
> below to submit a request to be recontacted about your issue.
>
> http://support.interland.com/publicr...ck/TechSupport
> survey.asp?TicketNumber=1099xxx
Are they BSing them because I will take it personal. I've dealt with these Aholes awhile back and they are a nightmare. They are too damn busy buying out other companies and focusing less on their existing clientele. I have records of being on hold for over 4.5 hours! While most sites were down. Too busy adapting to the new tech. they bought from the company they acquired.

 

 

 

 

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