Is there a problem at my hosting provider?
My hosting company seems to be really good and their plans are very feature rich but connection to my site on their server seems problematic. Now the problem may not be them at all but rather a faulty router or other hardward on the way to them.
I sent them a tracer route showing a time out when getting to their server and was told by one apparently very good tech (based on previous communication) that this was due to a technology called ICBM disable being used. And that this technology makes it seem sometimes that a site times out when in fact it may still be reachable.
Another tech at the same company when commenting on a different but related issue said a tracer route was the best thing I could send them to help diagnose issues.
Does a tracer route really do any good when accessing a server that has ICBM diabled? If so what good does it do in terms of showing average times to site?
Are there tests or other techniques I can use besides tracer route to help me determine whether there really is a genuine time out at the hosting servers and whether a problem I am having connecting is being caused by such servers?
Any insight from anyone on this would be appreciated.
Thanks.
Carlos
