changing server names at rackshack
I recently leased 4 unix servers with redhat from rackshack. I called tech support and told them, I wanted to start the lease signup but I wasn't sure what the domain names were going to be the the servers. I was told on the phone "No problem, just sign up you can change the names later." I have 2 servers with domain names(server names) that are not correct, those names point somewhere else. We are doing named hosting.
I understand that I can add new domains thru the rackshack dns panel, but when I do, I see two servers with names that are not correct. I've spent to much time on the phone with rackshack. Called tech support they sent me to billing, billinig sent me to customer service, customer service sent me to tech support, tech sent me to trouble ticket. One week later, this is the response.
Dear Customer,
There is a fee for us to change the domain name on the server. It is $21.32. If you would like us to change the domain name on you server, please open another ticket asking us to do so and agreeing to the charges.
Thanks,
Rackshack
Customer Service
I would have waited to signup if I had known there was a fee. I don't mind paying for services if I'm told about them up front.
My questions are these, Is it important that I change the names and can I do it myself? I don't see any way at the rackshack panel?
Who would you suggest I contact to get this cleared up?
don't say the daisy chain?
Thanks for your help and time
