Ticketsmith email piping help

A search did come up with one or 2 things, but I still can't get it to pipe email into ticketsmith

Server is running Redhat 7.3 with Cpanel.

I'm trying to pipe all email sent to support@section5.net to ticketsmith.

I've edited /etc/valiases/section5.net to the following:

*: section5
support@section5.net: |/home/section5/public_html/cgi-bin/gateway.pl

Email does arrive in the support email que, but doesn't get piped. I have to use webmail to read it. Does anybody have any suggestions? I didn't restart anything after I made the changes, so maybe that is the problem?

 

 

 

 

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