Remote server mail forwarding

I need to forward all of a clients mail to a different mail server because they want to pick their mail up via their ISP's server.

I've added the correct DNS entry:

mail.hisdomainonourserver.com 14400 IN A remote IP

Is that wrong? Because when I ping mail.hisdomainonourserver.com, it gives the sites main IP instead of the remote server IP, or is that normal?

 

 

 

 

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