question about high latency where my server is at.

I rent servers from atjeu.com which are used for game servers. Up until 2 weeks ago, I have never had any issues with network latency. Then they tell me they have a problem with Global Crossing. Finaly a few days ago I get a email that it is fixed.

However I am still having problem in that datacenter. I lost every one of my gaming customers in this data center because of it. They ALL left saying it the network was horrible.

I have all my customers do tracerts and It show me that there is a problem with the network. Atjeu emailed me saying:

"the only think not normal on the tracrts you sent was on a hop on each one the times were a little high usually on the first try of those respective hops. whatever that was didnt last long and was a very short intermittent thing and appeared on all lines coming in and going out, not just glbx - there has not been any latency on the glbx line since the end of last week when a router port was changed out"

anyway, atjeu has SUPER customer service but I want your opinion on these trace routes. so here they are:

http://smart-hosting.com/atjeu/trace1.txt
http://smart-hosting.com/atjeu/trace2.txt
http://smart-hosting.com/atjeu/trace3.txt

today I pinged one of the routers that the traceroute shows high ping times and here is a ping result:


Reply from 162.42.149.13: bytes=32 time=72ms TTL=238
Reply from 162.42.149.13: bytes=32 time=96ms TTL=238
Reply from 162.42.149.13: bytes=32 time=79ms TTL=238
Reply from 162.42.149.13: bytes=32 time=98ms TTL=238
Reply from 162.42.149.13: bytes=32 time=85ms TTL=238
Reply from 162.42.149.13: bytes=32 time=77ms TTL=238
Reply from 162.42.149.13: bytes=32 time=78ms TTL=238
Reply from 162.42.149.13: bytes=32 time=76ms TTL=238
Reply from 162.42.149.13: bytes=32 time=112ms TTL=238
Reply from 162.42.149.13: bytes=32 time=77ms TTL=238
Reply from 162.42.149.13: bytes=32 time=77ms TTL=238
Reply from 162.42.149.13: bytes=32 time=266ms TTL=238
Reply from 162.42.149.13: bytes=32 time=268ms TTL=238
Reply from 162.42.149.13: bytes=32 time=251ms TTL=238
Reply from 162.42.149.13: bytes=32 time=234ms TTL=238
Reply from 162.42.149.13: bytes=32 time=162ms TTL=238
Reply from 162.42.149.13: bytes=32 time=74ms TTL=238
Reply from 162.42.149.13: bytes=32 time=74ms TTL=238
Reply from 162.42.149.13: bytes=32 time=100ms TTL=238
Reply from 162.42.149.13: bytes=32 time=78ms TTL=238
Reply from 162.42.149.13: bytes=32 time=97ms TTL=238
Reply from 162.42.149.13: bytes=32 time=96ms TTL=238

I get anywhere from 70ms ( which was normal before the problems) to 300ms to this router.

do any of you think this is normal or do you see a problem too?

Brad

 

 

 

 

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