open_basedir a little too greedy

I'm trying to use my own helpdeks script on my server and open_basedir seems to be doing its job a little too good.

You can see the error yourself: http://home.thinkhosted.com/helpdesk/admin/

Code: 
Warning: open_basedir restriction in effect. File is in wrong directory in /var/www/virtual/thinkhosted.com/home/htdocs/helpdesk/admin/index.php on line 28

Fatal error: Failed opening required '../config.inc.php' (include_path='.:/usr/lib/php') in /var/www/virtual/thinkhosted.com/home/htdocs/helpdesk/admin/index.php on line 28
The lines:
PHP Code:
//Load files
require('../config.inc.php');//this is the line
require('./common.inc.php'); 
But when you check, open_basedir shouldn't be a problem: http://home.thinkhosted.com/helpdesk/admin/phpinfo.php

This script used to work perfectly on my old server with a different control panel.

Does anyone know what could cause this?

Thank you for any help.

 

 

 

 

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