front page "open web" not working, help!

For some reason we arent able to use "open web" in front page on any accounts on the server. Running FreeBSD 5.1 + CPanel/WHM 7.4.2. However when I try an account in another server it works fine. Front page extensions are enabled. tried reinstalling too. I keep getting this message:

"The folder "http://www.domain.com/' isn't accessible. The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \."


Any ideas? A Customer really needs this feature to work.

 

 

 

 

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