Help w/ Troubleshooting (Time-Warner Router?)
AlpineZone.com
If so, can you post a tracert? IP is 209.151.70.81
I have this and some other sites hosted with VenturesOnline on the Phoenix shared server. I'm not able to access the site from home (SBC DSL network in Connecticut) nor can a a friend from his PC (Verizon DSL network in New Hampshire). I am able to access the site from work (~25 miles south of home). Neither of us are having problems accessing any other sites we've tried on the Internet.
I have a ticket in with VO and if I can provide traceroutes from other areas, it may help pin down where the problem is.
Here's mine from home:
tracert alpinezone.com
Tracing route to alpinezone.com [209.151.70.81]
over a maximum of 30 hops:
1 20 ms 30 ms 20 ms 254.207.252.64.snet.net [64.252.207.254]
2 20 ms 20 ms 20 ms dist1-vlan50.mrdnct.sbcglobal.net [66.159.184.19
4]
3 30 ms 20 ms 20 ms bb1-g5-0.mrdnct.sbcglobal.net [66.159.184.99]
4 20 ms 20 ms 20 ms bb1-p9-0.nycmny.sbcglobal.net [151.164.241.69]
5 20 ms 30 ms 20 ms core1-p6-0.crnyny.sbcglobal.net [151.164.188.90]
6 30 ms 20 ms 30 ms core2-p8-0.crnyny.sbcglobal.net [151.164.188.86]
7 30 ms 30 ms 30 ms core2-p3-0.crhnva.sbcglobal.net [151.164.188.198
]
8 20 ms 30 ms 30 ms bb2-p10-1.hrndva.sbcglobal.net [151.164.240.182]
9 20 ms 40 ms 30 ms bb2-p12-0.eqabva.sbcglobal.net [151.164.243.114]
10 30 ms 30 ms 30 ms eqix.asbn.twtelecom.net [66.192.252.221]
11 30 ms 30 ms 40 ms core-01-so-3-3-0-0.nycl.twtelecom.net [66.192.24
0.17]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to alpinezone.com [209.151.70.81]
over a maximum of 30 hops:
1 20 ms 30 ms 20 ms 254.207.252.64.snet.net [64.252.207.254]
2 20 ms 20 ms 20 ms dist1-vlan50.mrdnct.sbcglobal.net [66.159.184.19
4]
3 30 ms 20 ms 20 ms bb1-g5-0.mrdnct.sbcglobal.net [66.159.184.99]
4 20 ms 20 ms 20 ms bb1-p9-0.nycmny.sbcglobal.net [151.164.241.69]
5 20 ms 30 ms 20 ms core1-p6-0.crnyny.sbcglobal.net [151.164.188.90]
6 30 ms 20 ms 30 ms core2-p8-0.crnyny.sbcglobal.net [151.164.188.86]
7 30 ms 30 ms 30 ms core2-p3-0.crhnva.sbcglobal.net [151.164.188.198
]
8 20 ms 30 ms 30 ms bb2-p10-1.hrndva.sbcglobal.net [151.164.240.182]
9 20 ms 40 ms 30 ms bb2-p12-0.eqabva.sbcglobal.net [151.164.243.114]
10 30 ms 30 ms 30 ms eqix.asbn.twtelecom.net [66.192.252.221]
11 30 ms 30 ms 40 ms core-01-so-3-3-0-0.nycl.twtelecom.net [66.192.24
0.17]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks!!!
