[EV1SERVERS] network backup solution, help

I have a network backup solution from EV1, located at ftp://backups.ev1servers.net

my cpanel is not storing accounts locally on the same machine, but on that network configuration.

my question is:
1) how do i login and retrieve an accounts' backup tar ball from the FTP location stated above?
2) how do i move it across the network and back into my server?

really need a solution asap... EV1 were not helpful, called them internationally and i was on hold for over 10 minutes!!! [EV1SERVERS] network backup solution, help

 

 

 

 

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