Urgent help needed: can't transfer accounts via WHM or SSH

I need to transfer some accounts to another server, but it doesn't work. I have no problems transferring accounts from the same source server to another destination server. When I choose the multiple account copy function in WHM the screen with 'Account List from apollo.hostingapi.com' appears as usuall, but then nothing more happens - packages and accounts from the source server aren't shown. I then tried copying the accounts via SSH but with no success. After wget it stops or freezes and nothing more happens.

A cpanel tech asked if root SSH were disabled on the souce server, but if this is the reason why am I then able to transfer accounts to other servers from the same source server? - How do I check if SSH is disabled, or does anyone here know a solution for this problem?

Thanks
John

 

 

 

 

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