Create subdomain in WHM- Domain on separate server

I have a client who would like to create a subdomain account on our servers, but his main domain is located on another server not owned by us. I heard it is possible to do, but not sure what to do.

I have set up the subdomain in whm with the specified space and bandwidth. But when visiting the site we see a "There is no website configured at this address." Im pretty sure I missed some steps to make this work correctly.

I've created subdomain in whm before, but never with a domain hosted elsewhere. Can someone please tell me what I have to do to make this work correctly?

Also, he is able to reach his whm/cpanel through the subdomain account, the only problem is it doesnt show anything he's uploaded.

 

 

 

 

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