PHP not working in subdomain

I'm having a problem with a subdomain account. I'm trying to run a simple phpinfo file, but it's returning a warning:
Warning: Unknown(): open_basedir restriction in effect. File(/home/ subdomain/public_html/info.php) is not within the allowed path(s): (/home/ domain/:/usr/lib/php:/usr/local/lib/php:/usr/bin:/usr/sbin:/tmp) in Unknown on line 0

Warning: Unknown(/home/subdomain/public_html/info.php): failed to open stream: Operation not permitted in Unknown on line 0

Warning: (null)(): Failed opening '/home/subdomain/public_html/info.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in Unknown on line 0
Please note the words I have bolded. Both the domain and the subdomain have folders in the "home" directory. Why would a basic php file be directed to a different directory than the one in which it is located? Is this a problem with the php installation or permissions? Safe Mode is off. Open_basedir is showing "no value." There is a module called "mod_security," could it have an incorrect setting?

I hope someone can help me or direct me to an answer for this. I've contacted my host, but so far, I'm not sure they understand I'm not asking for permission to access the main domain's directories or files. I just want php to work in the subdomain's directories.

Thank you for any help you can give.

 

 

 

 

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