Urchin Won't Work

I have searched many forums, the urchin documentation, and submitted a support ticket to servermatrix, and I cannot get urchin to work.

Here is the deal: I recently got a server with cpanel and urchin 5 on it and it does not process the logs. I hit "run" and it just sits there. I have chmodded the /domlogs/ folder and everything in it with permissions 0777, but it still does not read it (btw, what permissions should they be?)

The server matrix tech said to run these two commands:

chmod -R 0644 domlogs
chattr a+r domlogs -R

I was able to run the first one, but the second one did not work. I got the error "Must use '-v', =, - or +" when I tried to use it. Once that did not work, then I tried chmodding it 0777 and it still did not work. The thing is, when I go to "Log Settings" in Urchin, hit "Browse" and select the log (domain.com), it says that it has "read|write" permission, but yet it does not seem to be reading it.

Could someone please help me with this? I would greatly appreciate it.

Thanks

 

 

 

 

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