Stopping spammers from using default email in cpanel.

I have an issue where one of my client's sites was 'suspended' because of alleged spam issues.

I am the one who takes care of their site and they are not very computer literate.

I am a reseller. My provider showed me some sample emails that were sent out as the spam. It looks like it was sent from my client's 'default' email address, the 'username' one that rarely is used by anybody. Also, the spam emails in question appear to come from the default username address, but with the providers domain name and not the domain name of my client's site.

Question is, how does someone get access to these emails for sending spam? Is this a security issue with my provider? How can this be stopped?

Now, when you go to the site, it says it's suspended. That looks horrible!! My client does bounce house rentals and just had a big show this past weekend with potentially tons of new visitors to the site and now it says that it is 'suspended'. Please, any ideas...

 

 

 

 

Top