Email & Perldesk --- What am I doing wrong???

I'm dying to get the piping to work for Perldesk and I just can't seem to get it to work.

I keep getting this error:

This message was created automatically by mail delivery software (Exim).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/username/public_html/cgi-bin/include/email.pl
generated by support@lightningservers.net
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/lightnin/public_html/cgi-bin/include/email.pl


The line in my /etc/valiases file is:

support@lightningservers.net: |/home/username/public_html/cgi-bin/include/email.pl

I have followed the instructions to the letter and gone over this several times. Each time, same error! It's driving me nuts! Anyone have any ideas on this?

And, btw...yes, I edited out the username. Don't know why. Email & Perldesk --- What am I doing wrong???

 

 

 

 

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