cPanel Account transfer (using acc password) error

I was transfering a new account from a competitor to our server, however. There's a problem when the account is being installed.

The WHM method didn't worked so I used the SSH Method, didn't worked either.

I get the error: Sorry, the copy failed. Unable to find the cpanel user file.

Any ideas? I wasn't able to find anything on the cPanel forums (most posts kept un-answered). I have waited 4 hours for a reply from cPanel.net...

 

 

 

 

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