Cpanel, cpanelpop errors user not found using pop3

Let me say I have search the cpanel forum and webhostingtalk forums extensively before posting without luck. I just got my first dedicated cpanel server. My old accounts were on a shared cpanel server. I used the cpanel move tool to move my accounts one by one over the weekend. Everything looked good until Monday hit. About 1/3 of all the individual email accounts cannot check, or can only sporadically check their mail via pop3.

These affected email accounts can view their mail fine via the web clients, and also via imap.

The affected email accounts problem is not fixed by resetting their password, nor by deleting/recreating their email account.

I have not deleted then recreated the domain's as I dont know their password and possible loss of data for them.

I have heard of some kind of cpanelpop bug? Is this it? how do I fix it?

My old shared server I moved accounts from was 9.4.1 r64. I was running cpanel 9.7.7 r15 when this started on my new dedicated server. I upgraded to cpanel 9.9.0 c59 trying to fix this. I dont know what version of apache I am running, but I just ran easyapache this weekend at the behest of cpanel's nagging.

This problem does not appear to affect accounts created by hand, not imported from the other server. It looks as if cpanelpop is looking for the shadow password files in the wrong place, perhaps in the location they were on the original server I moved them from.

Below is a snippet of the problem shown in the maillog:

Oct 4 16:36:49 zues cpanelpop[29657]: User not found user=enduser2 homedir=/home/reseller1name passwd=/home/reseller1name/etc/enduser2'sdomainname/shadow
Oct 4 16:36:49 zues cpanelpop[29657]: User not found user=enduser2 homedir=/home/primarydomainlogin passwd=/home/primarydomainlogin/etc//shadow
Oct 4 16:52:00 zues cpanelpop[31200]: User not found user=enduser2 homedir=/home/reseller1name passwd=/home/reseller1name/etc/enduser2'sdomainname/shadow
Oct 4 16:52:00 zues cpanelpop[31200]: User not found user=enduser2 homedir=/home/primarydomainlogin passwd=/home/primarydomainlogin/etc//shadow
Oct 4 17:06:11 zues cpanelpop[32161]: User not found user=enduser2 homedir=/home/reseller1name passwd=/home/reseller1name/etc/enduser2'sdomainname/shadow
Oct 4 17:06:11 zues cpanelpop[32161]: User not found user=enduser2 homedir=/home/primarydomainlogin passwd=/home/primarydomainlogin/etc//shadow
Oct 4 18:01:45 zues cpanelpop[18808]: User not found user=enduser1 homedir= passwd=/etc//shadow
Oct 4 18:01:45 zues cpanelpop[18808]: User not found user=enduser1 homedir=/home/primarydomainlogin passwd=/home/primarydomainlogin/etc//shadow
Oct 4 18:01:56 zues cpanelpop[18812]: User not found user=enduser1 homedir= passwd=/etc//shadow
Oct 4 18:01:56 zues cpanelpop[18812]: User not found user=enduser1 homedir=/home/primarydomainlogin passwd=/home/primarydomainlogin/etc//shadow


Thank you.

 

 

 

 

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