"Client denied" error messages

Hello all,

I'm trying to troubleshoot what appears to be a server problem, that is reporting the following message in my logfile - "Client denied by server configuration."

The server is operated by a host in the US, and I am the owner of the site, along with several other sites also on the same server. The company's tech support person seems to be baffled, so I am working on this on my own.

The messages appear inconsistently (as far as I can tell), and seem to be associated mainly with image files, but have also come with html and css files. Only occasional visitors (clients) get them, and I am one - when I check the operation of my site.

The server is running Cpanel - Cpanel Version/Build 9.9.8-CURRENT Build 17

Apache Version 1.3.31 (Unix)

The error is followed by a 403.shtml file, reported as File Not Found.

I can put up a 403 file so that people see something when the error occurs. Any suggestions as to what it should say?

I would sure appreciate any assistance to my problem. It's my goal to stay with this hosting company, and figure it out. The site was recently moved from another host, where this problem didn't occur.

If you'd like to check the site for yourself, please visit: www(dot)chops(dot)com

Thanks very much -
Gary

 

 

 

 

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