UDP issue...
As I previously said, we are hosting a battle.net server but since we are with Layeredtech.com, many users got some UDP issues.
The battle.net server
We tested it on 2 different servers and those users had no UDP errors so the problem is not our battle.net server. We even tried few other versions of battle.net server on layeredtech.com to make sure that it wasn't our version and it was the same: The same users were having the same UDP error.
The OS
The OS of the 2 other server where we tested our battle.net server were on redHat 9 but on layeredtech.com we had FreeBSD 5.2.1 as OS so layeredtech.com highly suggested us to change OS to redHat 9 which I did. It cost me $50 for nothing since it fixed nothing. Same UDP error for the same users.
The Network
Then layeredtech.com suggested us to switch network from saavis to The Planet Network since that on The Planet Network there is no ports blocked at all. This time, I really though it would do it and fix it but sadly.... same UDP error for the same users...
So we are completely lost. The battle.net software is not the problem, we changed the OS and we even changed the network and the same users still get the same UDP error...
The thing is that these users are using some routers and/or firewall BUT they have no problems to play on any other battle.net servers available out there except ours SINCE we moved to layeredtech.com. And if we put our battle.net server on another server (such as servint.net, which we tested it on), no one got any UDP error.
What on Layeredtech.com could block some users while appropriate port (6112 UDP/TCP) is wide open?? There is no firewall or anything like that but some users still got blocked.
By the way, our ns1 and ns2 are redirected to our own dedicated IP. That is fine right?
I have no complaints to say about layeredtech.com because they are giving some great help from the start but the problem is that I begin to wonder if there is really a solution beside moving to another server.
The thing is that I do not want to move because they are just EXCELLENT and I have some bad experiences with some other hosts and beside that UDP "bug" we are very happy with them. The thing though is that we are there for one month already and we stuck and cannot open our service yet...
If someone got an idea/solution... There is no words to express how much grateful I would be.
