Question about mail server

Hello,

First of all, here's my setup: I am running Core 2 with cPanel.

Here's a question: why can some of my clients only connect to their mail server by setting their client to mail.theirdomain.com... while others can only connect by using either theirdomain.com OR mail.theirdomain.com?

Is my configuration messed up somehow?

Your input is really appreciated.

Lamp.

 

 

 

 

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