What a nightmare

So yesterday afternoon, Exim started playing up

It wouldn't allow any mail to be sent via email clients and mail sent to it, would be bounced back as undeliverable

I left the problem in the hands of the technician at mcpaa and today, it wasn't fixed

Later on today, the server became inaccessible and I submitted a ticket to get it checked out, this is the response I got.

Hello it has been rebooted, no one is able to access SSH can you advise if you can access the host or not or if you have not changed the ssh port from 22 let us know.
Later on I got an update

Level 4 have stated -

I'm looking at the host now and there appears to be several PAM errors which are not allowing even console logins. I'm currently trying to work them out in single user mode.

- End

This indicates an issue with the box your be informed as there is more information. Based on the error that single user mode is working the problem should not take to long to fix.
I Then got..

Hello,

This server appears to be missing several key files and directorys like /etc/init.d and /etc/rc.d which are required for the server to function. currently there are no services including ssh running on this server as most of the files controlling those services are missing. I would suggest a reload of this server as there are way to many missing files.

Thats the reply from the noc, it will cost you $55 to do an osreload on this host. The files were there not to long ago as I can see Stuart had used them and others post that event.

Your need to get the authority from your account manager to do the OS reload should you want it.

All files will be lost if you do a reload.
It got worse

Hello SSH is one of the missing services on your host this can not be done any other way
How can a simple email issue turn into a nightmare like this?
The only thing I personally ran on the server was exim scripts (exim4 --force, exim4, reseteximtodefaults, repairall)

So my only option, to my knowledge is to purchase a 2nd drive, have the OS reloaded on it with the old drive still attached, setup all the accounts manually in Cpanel, then simplly copy the home directories to the new drive, or is that TO simple?


------

Edit: I have no problem with Mcpaa's support, they've done their best as far as I can tell.

 

 

 

 

Top