www. prefix does/doesn't work!

Lately, I've had a few clients ask me how come thier site won't work if they're missing/include the www. prefix in their domain name. That's right, I have clients whose sites work both with and without the prefix. IIRC, if it works one way (ie...things load fine with the www.), then it should work the other way, but I may be mistaken.

How do I go about resolving such issues?

Thanks

Ian

 

 

 

 

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