NEED URGENT HELP!!! Nameservers and IP

Can someone please help me out....I'm really stuck here and I can't seem to get my head around this one. This is an email from a client of mine and I have even asked my hosting provider and they dont have an answer: (I blocked out the name to protect my client....If you need further info please email me....

When I checked settings for domain (*).si about ns3.*.com I get from registrar
report that from ns3.*.com could not get NS records - "error: no nameservers" and also missing A record for ns3.*.com...

When I checked settings for domain (*).si about ns4.*.com I get from registrar
report that from ns4.*.com could not get SOA records for (*).si - "error: no nameservers"

And IP is for sure right, otherwise other domains should not work but they do.

I also have my old account as you know from another hoster, I don`t close it yet, but here I have no problem with *.SI domains, and when I compare my WHM CP settings over reseller domain, there is no difference between, so mistake must be on the "head - umbrella" settings...


So please, research where is mistake and fix it; like I told you it is not over IP addresses, it must be elswhere, over basic SOA and A records...

Thanks a lot....

 

 

 

 

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