Entropy Banner Troubles

One of our clients is having problems with their Entropy Banner. They have uploaded an image in the /public_html/entropybanner directory, and put the following code in an shtml file:

<!--#exec cmd="/usr/local/cpanel/cgi-sys/entropybanner.cgi username"-->

However, when you visit that shtml file through a web browser, all you get is a blank page. Is there something else that must be done?

The server is set up to parse .shtml files correctly.

Thanks

 

 

 

 

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