Help ... What To Do ???
Can someone please shed some light on what to do in this situation , we have a reseller account and contacted our reseller account host tech support which have done nothing to this point , we contacted them on yesterday 5/15/05 early A.M and we got a note saying they were looking into it , then late last nite 5/15/05 P.M. we got another response which provided NO help , the response actually looked canned or scripted ... very general and didnot even address the actual specific problem , just very general , now they dont respond at all .
Below is A copy of the email to our host support techs, for privacy reasons , specific names ( names , addresses from our end and our host ) have been removed .
SUMMARY : Problem : Receiving a high level of combination of spam bounced emails and spam regular email ,
everytime we use the filters to block them , they increase in number and more come faster , email filters provided
in the cpanel are not working ...
We need your help in stopping this large quantity of spam from coming in ... full details below .
We have been monitoring one of our hosted accounts email box for the past few days after receiving a concern / complaint ,
we see something suspicious going on here and need you guys to step in now as we have basically lost control with this .
Started about 3 days ago with ___ receiving 2 emails in their box which looked to be in german language , those two emails were added to the blacklist , then block with email filters in the cpanel .
Then the next day more of the same type emails came thru and also delivery failure notices which appear as tho something
had been sent from the email box that had bounced back undeliverable , However, they had not sent any emails to the addresses that bounce mail was coming back from .
Then late last nite a few more of the same emails came thru again and once again were added to the blacklist and email filtered .
NOW this morning ( we will attempt to add the email headings below ) , ...
we see in the box that even more at a time are coming in .
Please See What Is Going On Here , We dont know how to control this at this point and need The Pro's to tackle this thing .
BELOW IS A COPY OF THE EMAIL HEADINGS IN THE BOX WHICH JUST RECENTLY CAME THRU ...
Every time we block them , they increase in number and more come , the provided filters in cpanel are not blocking this !!!
Our concern is how to stop this , and has this email box been hacked ???
718 08:35:36 AM Mail Delivery System Undelivered Mail Returned to Sender 4 KB
717 08:26:49 AM reg@gamespot.com Paranoider Deutschenmoerder kommt in Psychiatrie 758
716 07:54:00 AM support@jumptv.com 60 Jahre Befreiung: Wer feiert mit? 978
715 07:12:05 AM System Administrator Undeliverable: Paranoider Deutschenmoerder kommt in Psychiatrie 2 KB
714 06:58:29 AM Mail Delivery System Undelivered Mail Returned to Sender 4 KB
713 06:41:51 AM System Administrator Undeliverable: Du wirst ausspioniert ....! 2 KB
712 06:33:32 AM Mail Delivery System Undelivered Mail Returned to Sender 4 KB
711 03:58:50 AM support@jumptv.com Blutige Selbstjustiz 859
710 03:56:08 AM System Administrator Undeliverable: The Whore Lived Like a German 2 KB
709 03:43:57 AM ips@mail.ips.es Graeberschaendung auf bundesdeutsche Anordnung 788
708 03:46:05 AM Mail Delivery System Undelivered Mail Returned to Sender 4 KB
707 03:25:48 AM admin@mywebsite.com S.O.S. Kiez! Polizei schlaegt Alarm 762
706 01:30:31 AM eren_nurperi@hotmail.com Du wirst ausspioniert ....! 904
705 12:26:02 AM ca@digsigtrust.com Dresden 1945 714
704 12:10:03 AM System Administrator Undeliverable: Vorbildliche Aktion 2 KB
703 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 4 KB
700 05/15/2005 System Administrator Undeliverable: Dresden 1945 2 KB
699 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 4 KB
698 05/15/2005 MAILER-DAEMON@yahoo.com failure delivery 2 KB
697 05/15/2005 MAILER-DAEMON@yahoo.com failure delivery 3 KB
696 05/15/2005 System Administrator Undeliverable: Dresden 1945 2 KB
695 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 4 KB
694 05/15/2005 PCSOffice Re: Gegen das Vergessen 4 KB
693 05/15/2005 System Administrator Undeliverable: Armenian Genocide Plagues Ankara 90 Years On 2 KB
692 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 4 KB
691 05/15/2005 System Administrator Undeliverable: Armenian Genocide Plagues Ankara 90 Years On 2 KB
690 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 4 KB
689 05/15/2005 System Administrator Undeliverable: Tuerkei in die EU 3 KB
688 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 5 KB
687 05/15/2005 postmaster@hotmail.com Delivery Status Notification (Failure) 3 KB
686 05/15/2005 eAlerts3@wamu.m0.net Volk wird nur zum zahlen gebraucht! 1 KB
685 05/15/2005 team@adultfriendfinder.com Graeberschaendung auf bundesdeutsche Anordnung 774
683 05/15/2005 eprieston@eart*****.net S.O.S. Kiez! Polizei schlaegt Alarm 769
682 05/15/2005 eAlerts2@wamu.m0.net Dresden 1945 727
681 05/15/2005 admin@digsigtrust.com Dresden Bombing Is To Be Regretted Enormously 783
680 05/15/2005 postmaster@hotmail.com Delivery Status Notification (Failure) 3 KB
679 05/15/2005 System Administrator Undeliverable: 4,8 Mill. Osteuropaeer durch Fischer-Volmer Erlass 3 KB
678 05/15/2005 Mail Delivery System Undelivered Mail Returned to Sender 5 KB
677 05/15/2005 premium-server@thawte.com Paranoider Deutschenmoerder kommt in Psychiatrie 752
676 05/15/2005 webmaster@atv.com.tr Paranoider Deutschenmoerder kommt in Psychiatrie
