Affordablehost connectivity problem, can seem to get a resolution from their support.

For a little over a week, I have been unable to connect to the Affordablehost server which hosts my company's website and mail server. I've been working to find the root of the problem, but I haven't had any luck and the support staff at Affordablehost seem almost absent.

I notice that there is a hullaballoo about the recent sale of Affordablehost, and perhaps this might explain why I have only received one rather unhelpful sentence from their support in 3 days.

So, I was wondering if anyone could give me some insight into what the problem might be, so I can expedite the process with their support staff.

The situation is thus.

I cannot get a response from the server which hosts our site and mail. This is phoenix.affordablehost.com. Our domain is .nucleics.com, and obviously I cannot get any response from that domain either.

Expanding that study, I cannot get a response from the majority of Affordablehost's network.

Sites, I have tried and get no response from:
*.affordablehost.com
phoenix.genwebhost.com
phoebe.genwebhost.com
atlas.genwebhost.com
elara.genwebhost.com
telesto.genwebhost.com
titan.genwebhost.com
triton.genwebhost.com

Sites that respond:
callisto.genwebhost.com
europa.genwebhost.com

Now, I thought perhaps since I am on a 59.0.0.0/8 IP (subnet 59.167.0.0/17), that maybe I was suffering from an out of date blacklist. However, I have searched a number of meta-lists and the only ones that list 59.x.x.x are those which are labeled as "do no use" because they are very out of date.

I've done a great deal of tracerouting from remote machines and I found that this problem isn't isolated to just my local machines, subnet, country (Australia), etc.

Here are some traceroute web services that do not get a response from nucleics.com.

Australia
http://www.telstra.net/cgi-bin/trace
http://www.internetslr.com.au/contac...CEROUTE#ACTIVE

Canada
http://www.tera-byte.com/cgi-bin/nph-trace
http://probe.pcconsultation.net/

USA
http://netmonserver.princeton.edu/traceroute.html
http://www.telcom.arizona.edu/rovercgi/trace

The two that I found which work.
http://easynews.com/trace/
http://network-tools.com/

Would anyone with more knowledge of routing be able to decifer this mystery? I would be greatly obliged, since right now I cannot contact customers and I just know my unread mail is mounting up.

Cheers,
Matt

 

 

 

 

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