ssl, key and certificate don't match

Hi,

I purchased an SSL certificate today and sent it to my host to be installed, however my host says that the key and the certificate don't match. I have no idea how they can't as i'm only forwarding the information I used. I tried to verify they did by using openssl, however when I try to find the modulus on the certificate I'm just given an error:
Code: 
openssl x509 -noout -text -in cert
unable to load certificate
8772error:0906D064:PEM routines:PEM_read_bio:bad base64 decode:pem_lib.c:747:
This happened on two different machines. Does anyone know another way to verify they do match or have any ideas why this might be so problematic???

TIA

Adam

 

 

 

 

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