Weird Problem with WHM/Autopilot
I'm using Hostgator for my shared reseller account. I will be sure to post a review after a month or so.
I have WHM installed and it works great. Naturally, I would like to have a way for people to sign up on my web site and pay and their account gets created and the domain gets registered. So Autopilot made perfect sense. I installed with no errors and everything seems to be setup correctly.
Here is my problem.
I am able to go into Autopilot and manually create a new account and that account gets created in WHM and the directories get setup when I select "Activate - Install Now" under manage account.
However, when I use the link for step one from my website that autopilot uses so people can sign themselves up, it creates the account in autopilot with a status of "Keep Account Active" and DOES NOT create the account in WHM. Likewise, when I go into the account in autopilot if it was created automatically, if I switch the status under "Manage Account" back to "Reset Account to Pending in Autopilot Only" and then Select "Activate - Install Now" it still will not create the account in WHM and does not setup the account on the server even though it says that it was successfully created and I get no error messages.
At the end of the day, I like that autopilot will not immediately setup the account in WHM until I change the status so I can scan for fraud, but seeing as it works with manually created ones I would expect it to create the site when I select "Active - Install Now"
Has anyone else had this problem? This is the only issue I have after all the stuff I have setup....LOL! Hopefully its an easy one because I've been trying to fix it for 2 days and the Autopilot forums are pretty dead.
Thanks in advance,
James