serversafety.com - or should I say serverUNsafety.com!

I purchased a standard Security Hardening of my Linux based cPanel/WHM server from serversafety.com the other day. I asked them if they could install MailMon at the same time - which they confirmed.

MAN, WAS I STUPID!

They installed MailMon an early morning at 1am my time - even though they never told us that they had done it... They just did it without informing.

This would have generally been accepted, IF IT HAD JUST WORKED. However, they left my server without incoming or outgoing mail - only after quite a few hours did we check it closer, wondering why it was so quiet.

So status was:

- 12 hours without incoming mail delivery (they were queued in the MTA though, so not lost)

- 12 hours without outgoing mail delivery. ALL MAILS SENT WERE LOST without any error messages.

- 2 hours consultant time to get sendmail back working in it's original state (as they had made no backup).

I can only say: STAY FAR FAR FAR AWAY from them!

I will try Steve from rack911.com next time (he seems to be popular in here) - they appear much better (though more expensive they can sure be worth it).

 

 

 

 

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