ftp upload - need help

I am trying to upload my website (written in FrontPage) via FTP.
With my previous hosts I have "www" directory, and I was uploading there everything went to (I think) public folder.
Now with new host (existhosting.com) I don't have such directory...
I created "www". uploaded there and it doen't work ftp upload - need help
If i download my pages bacl to my desktop and open - there is no banner, baclground, pictures, etc.
I get use to cpanel and here I have HSphere(?) control panel and I am a bit lost/
I sent two e-mails to support - no respond yet.
I am tired of all my hosting related mishaps and downs.
Any thoughts?
Do I have to create "www"
a - in ftp:web...existhost.com
b - in web...existhost.com/mydomain.com
c - in web...existhost.com/mydomain.com/cgi-bin
d - ????

Thank you

 

 

 

 

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