Disable Autoresponder in Kayako, V3

Hi,

I would like to disable the auoresponder when a ticket is posted in Kayako, V3 (esupport). Usually, an autoresponder with ticket ID will be sent to the client. In order to block it, I tried the following option

ADMIN AREA - MAIL PARSER - MANAGE EMAIL QUEUES - editted the following options:

Enable New Issue Autoresponder?

Enable New Reply Autoresponder?


I set both to NO, but still Iam receiving an autoresponder message.

Please guide me on this.. thanks in advance

 

 

 

 

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