Mail Problem: Socket Error: 11004 - What is the fix?

Hello there,

I have a small question that I would like to ask. Although it is small, it is extremely important that I get this fixed as soon as possible. These are the two error messages that I get when I am trying to send/receive emails from a mail account hosted on cPanel/WHM server. (gene@genec-lori.com)

The host 'mail.genec-lori.com' could not be found. Please verify that you have entered the server name correctly. Account: 'gene@genec-lori.com', Server: 'mail.genec-lori.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D
The host 'mail.genec-lori.com' could not be found. Please verify that you have entered the server name correctly. Account: 'gene@genec-lori.com', Server: 'mail.genec-lori.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D
I would like to know how to fix this error. I have already verified that the server name and account settings are correct. I have also tried using port 25, which also failed, so I went ahead with the SSL port 465, which also gave me the same problem.

How do I fix this problem?


Thanks in advance for all the help. I extremely appreciate your time and response.

Kind Regards,
Mehedi

 

 

 

 

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