Sitecore partners with Americaneagle.com to bolster Managed Cloud

Running enterprise software at scale leaves very little room for guesswork. When hundreds of thousands of employees rely on a single platform every day, even short stretches of inconsistency carry consequences that ripple well beyond the IT department. That reality, more than anything else, explains why Sitecore chose to formalize and deepen its relationship with Americaneagle.com, bringing the agency’s infrastructure expertise directly into how Sitecore Managed Cloud operates.

Under the new arrangement, Americaneagle.com takes on operational support for the infrastructure layer of Sitecore Managed Cloud, specifically for customers running On-Premise versions of Sitecore software through its hosted environment. From a customer perspective, however, nothing about the day-to-day experience changes. Organizations continue working with Sitecore through the same channels, the same contacts, and the same support processes they already know. What changes is the operational backbone sitting underneath all of that.

Americaneagle.com carries over 30 years of enterprise hosting experience into this role, and that history matters. Unlike infrastructure providers that hand environments off after deployment, Americaneagle.com both builds and operates Sitecore environments, which means its teams understand the platform from the inside out. Over the years, the agency has guided organizations across financial services, healthcare, manufacturing, and retail through demanding platform implementations, and then stayed involved long after launch. That continuity of knowledge is genuinely difficult to replicate.

The numbers coming out of United Airlines help illustrate what this kind of operational depth actually produces. The airline runs an employee portal that more than 180,000 team members depend on daily for tasks that keep the operation moving. Since Americaneagle.com stepped into a closer role alongside Sitecore on that environment, critical ticket alerts dropped by more than 90 percent. For an organization where downtime translates directly into workforce disruption, that outcome represents a meaningful shift in how reliably the platform performs under constant demand.

Sitecore COO Dave Tilbury described the partnership as a reinforcement of performance and consistency for customers with the highest operational expectations. Meanwhile, Americaneagle.com President Mike Svanascini pointed to more than a decade of prior collaboration as the foundation that made this expanded responsibility feel like a natural next step rather than a cold start.

Ultimately, for enterprise organizations running Sitecore at serious scale, this arrangement adds a layer of operational discipline and around-the-clock oversight that many large platforms quietly depend on but rarely make visible.