Australia’s treasury tests Copilot: promising ROI, but mixed user confidence

A 14-week trial of Microsoft 365 Copilot by Australia’s Treasury found that while the AI assistant can deliver a solid return on investment, many staff felt it lacked impact on complex tasks. Employees valued its efficiency in summarizing information and drafting content, but lower-than-expected usage suggested the need for better training. The report also raised concerns about AI security for handling sensitive government data.