Troubleshooting
What are your preferred methods for verifying web site performance?
When a hosting customer complains that her web site is "slow", how do you quickly troubleshoot it and (providing it's not your company's fault) present something to the customer that she will respect without sounding like you're passing the buck?
TRACERT? PING? Web Resource? Special app? What are your faves?
Any help is greatly appreciated.
