Customer Can't Access CPanel

I have a customer who immediately gets an "access denied" message when he tries to access his control panel at http://domain.com:2082 -- other people using ISPs different than the one he uses are able to successfully access his control panel. Any idea what's causing this? His ISP claims his problem is not because of anything they are doing (i.e, blocking Port access).

 

 

 

 

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