find email problems
I have a dedicated server with many sites on it, i use WHM/Cpanel,
i can handle all support for my clients ... 1 thing i failed to repeair .. the email problems.
my question is .. if a customer ask me to see why he cant send or recive emails .. what the steps i do to check the problem?
i usually do the following .. but not always find the problem
1. check if the domain actually point to the server
2. check the MX record for domain
3. check if the email account is created and check if the password is valid
4. use email trouble shooter in WHM.
if everything above looks fine .. what i can do more ?
