we need your help... hostopia is taking their time....

Can someone tell me why this is not working?

We have tried numerous trace routes from tracert.com and have come up with this. . .
traceroute: unknown host host.combustioncold.com
traceroute: host.combustioncold.com: no address associated with hostname

Please help as hostopia.com support is not very helpful and we have been down over 18 hours.

Any help would be much appreciated.

 

 

 

 

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