Email - Confused about error?

I am a newbie to ded servers and it was brought to my attention that a persons email was not working properly, when I attempted to re-send the email via the queue it gave this error (actual email and paths changed to protect heh)

Message 18OgeU-0007Vc-00 is not frozen
delivering message 18OgeU-0007Vc-00
LOG: 0 MAIN
== person@domain.com T=virtual_sa_userdelivery defer (-25): filter process failure 69 while writing to /home/domain/mail/domain.com/person/inbox


Could anyone shed some light on this issue and how I may be able to correct it?

I am very appreciative to any help.

 

 

 

 

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