WHM & CPanel access but no FTP
I am a new reseller. I am having a problem with the 5 accounts that I own that are additional to the original account I set up with my provider. The story is long but I'll make it short. For the past two weeks I've been having trouble accessing the CPanels of the 6 accounts I own. When I put in a helpdesk ticket this time, My provider had fixed access to my main account...ozonehost.com but now I don't have access to any of the other ftp accounts. I can access ozonehost.com WHM, CPanel & ftp but the other 5 accounts I can only access CPanel NO ftp...My usernames and passwords that I created work fine for CPanel access but ws_ftp pro states: "Login Incorrect" and won't let me upload to those accounts...I'm lost
can anyone help?
I posted in the wrong group the first time, sorry
