1 in 1,000,000 emails not working... why!?

I have a client who expressed to me that the email account he created just won't work. Like most phone calls I get, I suspected a wrong password or something along those lines... not the case :|

It seems to connect up and login and then it just hangs... webmail won't work, etc. I am completely lost as I have done modifying, adding, removing, etc to this account and nothing gives...

Should I go as far as to remove the web account and then reload the account?

 

 

 

 

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