weird mailbox problem

this problem is affecting only one mail account out of 65 accounts. the user is unable to do the following:

1) unable to login to inbox via NeoMail
2) unable to login and retrieve email via Outlook Express

I backed up his inbox which has emails, and resetup the account. the old inbox now is a folder titled "inbox_back". Now, he's able to login and retrieve mail via neomail and outlook...

here comes the BUT

when he selects "inbox_back" from the folder list so he would review previous emails, the system doesn't fetch the page at all... it just says "retrieving page...", but never loads it.

Any ideas why this is happening and how to solve this problem?

 

 

 

 

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