IP Blocked by AT&T or GBLX
Yesterday around 11AM we lost connectivity from certain locations to our main IP. Tracerts (as seen below) are stopping at the same point every time. Other IP addresses on our network work fine.
The next 2 hops that we should be seeing in tracerts are to an AT&T handoff to GBLX, then a GBLX router.
I've contacted every abuse, help, and rbl address I can find at both AT&T and GBLX to no avail. The contacts for the IP at ARIN (of which I am one) weren't notified of anything like that though.
Its been suggested by the people at our datacenter that we might have been blackholed by one of these two providers. We dont' send spam, and our users don't have mail service or the ability to use sendmail. We do offer free file storage/hosting, and get the occasional phishing site or trojan uploaded, but we attend to them immediately when notified and remove any offending content on the spot.
This has affected a large chunk of our quarter million users, anyone who takes a route through AT&T to reach the sites. Other routes many people take (through L(3) for example) aren't affected. Can anyone offer any suggestions? We've already moved the IP's for the two sites on this IP to two different IP's, which is a quick-fix, but I need that IP to work...
C:\Documents and Settings\Scott.OPTIPLEX>tracert ripway.com
Tracing route to ripway.com [216.58.227.241]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms 192.168.1.1
2 16 ms 17 ms 12 ms 10.100.224.1
3 11 ms 8 ms 10 ms 68.13.8.145
4 8 ms 7 ms 7 ms mtc1dsrc01-gew0303.rd.om.cox.net [68.13.14.5]
5 13 ms 10 ms 8 ms 12.125.72.49
6 27 ms 28 ms 27 ms gar1-p370.mpsmn.ip.att.net [12.122.2.218]
7 32 ms 29 ms 26 ms 12.122.80.10
8 29 ms 42 ms 33 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
