425 - Cant open data connection

Hi

My friend bought a shared hosting package - Windows Server - PLESK 7.0.3.

The ftp username and password are right but cannot list the directory- though file manager in the Plesk CP shows that all files exist.

Using FileZilla , it says Error: Could not retrieve directory listing

Code:
Status:	Connecting to mydomain.com ...
Status:	Connected with mydomain.com. Waiting for welcome message...
Response:	220 Microsoft FTP Service
Command:	USER my_username
Response:	331 Password required for my_username.
Command:	PASS **********
Response:	230 User my_username logged in.
Command:	FEAT
Response:	211-FEAT
Response:	    SIZE
Response:	    MDTM
Response:	211 END
Command:	SYST
Response:	215 Windows_NT
Status:	Connected
Status:	Retrieving directory listing...
Command:	PWD
Response:	257 "/" is current directory.
Command:	TYPE A
Response:	200 Type set to A.
Command:	PASV
Response:	227 Entering Passive Mode (xxx,xx,xxx,xx,22,11).
Command:	LIST
Response:	425 Can't open data connection.
Error:	Could not retrieve directory listing
And FireFox 1.5 beta showed 425 - Cant open data connection
Never came across a 425 error before.
Any idea whats wrong here ?

Thanks

 

 

 

 

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